Refund and cancellation policy

Last updated: November 2026.

Refunds

If you're not happy with your pass, email support@onpaceprep.com within 7 days of purchase and we'll refund you in full, as long as you haven't finished a paid (non-free) practice test with it. Refunds go back to your original payment method through Dodo Payments and usually arrive within 5–10 business days.

After 7 days, or after you've finished a paid test, passes aren't refundable, except where the law requires otherwise or if a technical problem on our side stopped you using the site.

Cancellation

Passes are one-time payments, not subscriptions. They end automatically at the end of their period, so there is nothing to cancel and you won't be charged again.

Contact

Email support@onpaceprep.com with the email address you paid with. We reply within 2 business days.